Delivery Apps Screw Over Everyone

Publicado el 30 nov 2020
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Comentarios

  • So the door dash tablet DOES actually have a button you can press to indicate you are out of a certain food item!! Problem is, instead of, you know, doing that, it crashes the whole tablet and never ends up marking the food item as out of stock

  • sometimes i literally feel so bad when i order on doordash bc the food would cost almost to the amount of money i have so i can only tip the dasher like $1 or 2

  • DoorDash: *loses $150 million this year* Also DoorDash: *investing in a $200 million political ad campaign, and is getting sued*

  • "When you get delivery to your house, which company is the verb that you use?" Delivery.

  • "It's absolutely necessary, and yet no one's really benefiting from it." Like private health insurance.

  • the doordash ad i got on this has to be a joke

  • Another episode of “Capitalist Hellhole”

  • My Grandmother always mixes up the names. Here are some examples: The Grub Grab, THE Grub Dash, the Dash guys. She adds "the" to things that don't need it, like The Facebook.

  • I remember when I used Door Dash when I couldn’t use my car for a while. I tipped the driver through the app but when he showed up I decided to tip him real money. So he really got two tips instead of one.

  • After a while the restaurant will deliberately mess up the order. It’s simply unavoidable.

  • Well, I agree to most parts of this video. But you can’t simply just say to skip the apps and order through the restaurant directly. Because at the end of the day, the apps also wanna make money, regardless of their policies. If you had to skip anything such, there wouldn’t be any businesses open you know!

  • I browse the apps as a menu, then try calling the restaurant directly for pick up My verb is: Delissio.

  • DoorDash

  • I am glad just picking up the food myself helps. I aint paying extra

  • What about Walmart +?

  • I dropped out of college to do doordash and I make 1300 a week. I’m the one person not getting screwed over.

  • I Door Dash from UberEats every day

  • “Let’s skip the dishes”

  • i just go to the shop to buy the food.

  • That’s disgusting. They charge commission plus add a markup towards the consumer? Uber’s business is delivery… not the platform. They should just make recommendations based on customer profile and charge fees based on which restaurants want to be recommended more often. Otherwise, people will eat wherever they want and restaurants already with a presence should be charged because they’re sort of the product. That’s just a bad business relationship from the gate.

  • I used to work for one of these apps in the customer service department. Started out dealing with diners then the restaurants and I was involved with the start of the hiring their own drivers. My personal view from working behind the scenes was that the apps worked really hard to make everybody dependant on them which doesn't really scale up well. There are bottlenecks in things as simple as data entry and customer service that get expensive to do well. The future will probably be someone creates a simple online ordering system toolset that can be updated by restaurants themselves and eventually responsibility shifts back to them. I'm not even sure this gig economy driver system survives past this decade. I suspect you're going to see driving services contracted to certain restaurants again.

  • i just say 'i ordered food' lol

  • I used to doordash and had two orders to pick up from Sonic but when I got there they wouldn’t give me the second order until I delivered the first one. I had to say I picked up both orders, deliver the first one, come back to sonic, and deliver the second one. The guy who had the second order didn’t get his food until an hour after I said I was already on my way. With the waste of time waiting in drive thrus, the rise in gas prices, and the miles it was putting on my car, I decided doordashing wasn’t worth it anymore.

  • I’m not even kidding I’m gonna go and get fast food from now on

  • I am a doordash driver. We keep 100% of what the app tells us the customer tipped, but I have heard stories where the customer has proof that they tipped more than the app says they did. I have not, however, seen this 'proof' myself.

  • I just tell people to order food. or that im going to order food.

  • I Internet Explorer my food.

  • DoorDash is my verb...

  • I'm deleting all my apps.....

  • I can barely afford the food im ordering, what makes you think I can afford 10 extra dollars just to not pick it up?

  • I work at a pretty busy restaurant. It usually takes around 30 minutes on a good day for food to get out from takeout. But around 2 months ago something about the Doordash system broke. So we don't receive any order from Doordash, but the orders are apparently "confirmed". So the Doordasher arrives and I have to tell them we didn't receive their order at all, and so I have to take a picture of their order on my phone and place it manually. The dashers never like this and usually yell at me because they now have to wait 30 minutes, and then the customer calls me yelling about how their food is gonna take a lot longer. It's just a really bad system, where I'm just a minimum wage cashier being yelled at everyone for something I can't help in the slightest. And of course I don't make any tips from Doordash orders, so everyday I see more and more orders go from pick up to delivery and it sucks because I know that's more money I'm losing out on and more times I'm going to be yelled at.

  • I was hired by Panera when they first introduced their delivery service 5 1/2 years ago. 5 months ago they finally ended in house delivery for all stores and basically told everyone they can continue delivering for them through doordash. And laid off anyone that wasn't deemed skilled enough to fill any other positions in the store. I worked through the entirety of 2020 delivering for them and they basically said fuck off I'll outsource to a shitty 3rd party service instead, but you can go join them if you want. ☠

  • Square space screws over website developers

  • I’m 48. I have never had food delivered. Except Pizza, because I’m not lazy, but I am Pizza Level Lazy.

  • Yeah I recently started working in a fast food place and I use these apps all the time and I’ve had to repeatedly call the customer and be like “hey we don’t have that thing, would you like to replace it with something else?” because that’s more simple than having them go in and change the order since we don’t have control over the order on our side. I will say UberEats is the best since you can select an item from the order and say that’s out of stock and it’ll alert the customer for you and they can change the order accordingly, really simple and convenient!

  • There's a pretty simple solution... I deliver for a Chicago pizza restaurant and we're just independent contractors. The restaurant adds a delivery fee (which I get 100% of) plus I keep 100% of tips. The restaurant gets delivery business without having to pay drivers, and I make more than I would make if the restaurant paid me a low wage. I can make $25-30/hr on busy days. So basically, if you're a small restaurant with a lot of delivery business, hire independent contractors to deliver for you. Just add a delivery fee to the order and that's how the driver gets paid. Just hope that your customers aren't assholes cuz no driver is gonna stick around without getting tips. That's the majority of income.

  • I just realized the price mark ups 2 days before being recommended this video... ESmain mocks me.

  • I deliver for uber eats. You are 100 percent correct.

    • Oh my gosh bestie i deliver for DoorDash.

  • These comments were written by Wikipedia users writing entire movie plots without watching the movie

  • doordash is my go to delivery verb

  • Or have your drinks delivered one bag because cups dont exist anymore

  • I agree with you that delivery apps are trash, but you’re wrong about at least one thing here. If you order something and the wrong items show up, then yes that can often be the restaurant’s fault. It’s their responsibility to make sure they are giving the right order to the customer whether it’s a delivery service or not. Also a lot of these apps give the business the power to mark items as unavailable. This could also be the fault of the driver especially if they have to verbally communicate the order to the restaurant. They could get it wrong. Also the driver should be checking the order before they leave the restaurant. So if you get the wrong order it’s most likely going to be either the fault of the restaurant, the driver, or both. It’s not likely due to a lack of communication between the app and the restaurant.

  • I'm sure businesses can afford their own delivery teams if they streamline their routes and have promotions/ discounts for bulk purchases to communities. Also to decrease price if consumer does self-collection. With a simple Instagram account and/ or website they can survive.

  • I remember I ordered food from Uber Eats one time. It was like Taco Bell at 11pm I think. Either way, the delivery driver took ages and then eventually called me and said that Taco Bell never received my order through Uber Eats. Then the driver just hung up and didn't say anything about a refund. So I called the Taco Bell directly and they told me that they got the order and gave it to the driver. So I called Uber Eats support and they said that this the 3rd time that driver has stolen food. They refunded my order and informed me that they promptly fired that guy.

  • In my country is waaaaaaayyyy cheaper

  • just order pizza its cheaper

  • I loved getting a Doordash ad right after this video, particularly because I use them as the verb for ordering, but I also uninstalled their app recently because of how unbelievably terrible their service is.

  • one of my friends ordered through Skip the Dishes here in canada. The driver (along with his friend passenger) tried to call him out of his house for a fist fight.... lmao and restaurants here are creating fake food places on these apps and "rebranding" themselves as something they are not, also fun fact these fake restaurants do not have addresses on google, which is an easy tell.... that is if you take the time to google a new place you see on a delivery app.

    • oh and the verb up here is Skip... they took over the market in my city before uber eats and door dash moved up here

  • You should make a video about Adobe Media Encoder

  • I recently deleted those apps. My bank account thanked me.

  • Having spent some time outside the US recently, it became very apparent to me just how much cities and suburbs are built around cars. This is something I’ve known for some time but I didn’t get the impact it has until I got to a city where there are countless restaurants in walking distance. While delivery apps still exist, it forces them to not be as shitty because they know people in the area do not rely on them nearly as much

  • "Buy"

  • The worst thing for me is on Uber eats, sometimes it will have "the restaurant has confirmed your order" for literal *hours* and there's no way to cancel it without calling and asking which, for a babe with severe anxiety that often goes mute, is a big problem. If you wanna cancel an order that's been accepted your options are "sometimes it's hard to find a driver! Be patient!" Or "UwU sucks to be you, better call the restaurant for something that is neither of your fault!". I've had orders be confirmed for like 5 hours and not a single driver has been like "yeah I'll take that one" when I know there are drivers around, because other restaurants are still available to order from! And I can't cancel it so either I wait 5 hours and get my order or I wait 5 hours and the restaurant closes and cancels the order and it's now too late to order something else, or, I make myself something instead by which time, my food comes and I'm no longer hungry for it.

  • i got ads for both grubhub and doordash before the video started

  • for the first time living in a 3rd world country its an advantage, uber eats only charges delivery fee on here, but of course price of food is higher than on the restaurants

  • Just eat is the verb for us. "I'm gonna Just eat some subway". Writing it down makes me realise that's probably what they were aiming for

  • I personally was working at a bar (one part of that was prepping to go orders) and remember when door dash and Uber eats became a thing. You basically get paid off tips from to go orders and people tipping at the bar. I basically worked for free every time an asshole food app guy came in

  • I got a door dash ad right as the video ended

  • Here in the Netherlands we got the same with Thuisbezorgd.

  • I actually did Door Dash for a short time with my daughter. It was a good time for us to bond because we really didn't make that much money doing the Door Dash. It came to an end when, while sitting at a stop light, another car failed to stop and ran into the back of my car. We then found out that Door dash does not cover it's divers if they have an accident. They may cover the other driver but since it was the other drivers fault, they didn't cover them either. The other driver also did not have insurance. Great. And then we realized that our insurance company also did not cover you if you are doing any delivery service unless you had the pro plan for insurance. If you are even logged onto the app, but not driving, you are not covered. You could be in the parking lot and someone hits you, you are still not be covered. All Door dash had asked when my daughter signed up was, "Do you have insurance," not if we had the industrial type. Because of that, we did not think to ask our insurance if they would cover Door Dash accidents. I wish I had asked, but at least, luckily, though the car was totaled, no one was seriously hurt. So, now I don't do door dash and I don't have a car. Luckily I have access to a car so, it could be worse...well, much worse.

  • I stumbled upon this as I deleted all the apps. 🤔 🧐 sus. But seriously. I dare you guys to delete it for a month. 1 week in, and I’m already surprised. I know it sounds like bad budgeting, but when it’s there, you think about it. Now you’re forced to act like it doesn’t exist. I would have both Uber eats Postmates open, same orders in the cart. Whoever’s checkout was cheaper got the sale. No more for the month haha

  • door dash seems to be the cheapest. ive only used it once but I had free delivery and 20% off my order. only $20 cad for a full bento box delivered to my door from my favourite Korean place

  • Lmao why tf y'all paying tips?

  • Tipping cash instead of in the app is a great way to ensure no drivers want to take your order on Doordash.

  • I have many things to say to this video, starting with why those companies loses are actually good, at least for them. 1. Low to no Taxes 2. Uber for example made losses, because they subsidised their rides to beat the prices of Taxis same goes for Netflix and Delivery services. This wont stay long, we saw it from uber a few months ago, when they started drastically rising their prices and the same is what Netflix does, where it rised the price twice in a year and delivery services do it too, it is just the easiest way to gain costumers. ( as long as you have funding ) The other thing is, 40% is really bad and I am happy to live in Germany, where they only take about 12% and the drivers have to get paid at least 9,81€ or about 12$ (+tips which are significantly less in germany but still probably about 5-10% on average) eventhough the companies tried to avoid that. The last thing is, if you make good money off of e.g. Uber eats always depends on where you are, the experience you have and so on and for many people it is a good way to make money while being unemployed because of covid, so it is not always bad 😬

  • My time is not so valuable that I'm willing to spend 2x the money to save

  • No one “HAS” to use these services. They all suck but so do a lot of businesses that only care about making more $.

    • He explained why they have to in the video.

  • dordash

  • My idea after watching this is to avoid the apps where possible and tip a random driver at the restaurant who's picking up someone else's order.

  • Why would people pay like 20$ to have some guy deliver a sandwich to them? There are usually plenty of places that have free delivery for orders over 10 or 15 bucks.

  • Hi I’m 9 months late and I’m a DoorDash driver and can confirm they changed the tipping policy

  • What sucks is that if the drivers take too long to get the order the place has to throw it away because it can only sit out for so long and you get none of your money back. A friend of mine used door dash and the driver never showed up to get the order and the store had to throw the drinks away she ordered and she didn't get her money back.

  • Wow, this whole situation is just fucked. It makes me want to just eat at home forever.

    • @Blaine Fiasco All of em, every single one is fucked- there isn't a single family owned business that's worth going to. Do you realize how silly you sound?

    • @Cooper S Nah, the service/food/restaurant industry is just fucked.

    • Or you could like, still eat out and pick it up yourself so you're still supporting local businesses.

  • The reason why all these big tech companies seemingly lose money is because they all follow the Amazon method: use investor money to destroy competition by keeping your operation's costs impossibly low (they call it "expansion phase") in the hopes you can reap the profits after you dominate the market (in other words, you kicked everyone else out). It's an incredibly predatory practice that goes on unregulated because we live in a global oligarchy.

  • I appreciate this video. It's good to know more people are aware of could be thanks to you ✌️

  • We’re a “doordash” household

  • And that's why I only order at Domino's Pizza. Always consistent, fast and affordable. Also ... I do like pizza. Like ... a lot.

  • Takeaway.

  • 0:55 tip???

  • I read flat feet

  • If you order quite often uber eats is kinda great. Get an uber pass for $10 and save over $30-$40 easily. Uber has also refunded the whole order for just 1 missing item, its great. But if you have a car and are happy to go out.... Picking up yourself is the best option. Doordash is the trashiest... Some idiot once left my McDonald's order on top of the garbage bin. After calling she said i didn't know where else to deliver. Bitch the goddamn door.

  • ooo so this video actually makes me want to create a short video response/addition to share my views and experiences with delivery services in the last year, since my bf and I have used several A LOT, mainly in the last year. lol let's see if I actually do it....

  • My family owns a restaurant and these apps just added us, we didn't ask to be added, we don't need these guys, we're just on there, and it's almost impossible to get removed.

  • never done it. never will. go shopping once a week.. how hard is it?? lazy ass cnts.. it's just food.

  • Im glad I live in S. Korea during this time because the food delivery here was on point before the pandemic.

  • Wow wtf I did not know this is what delivery charges in america were like. Here in ireland you have to place a minimum order of between 10 and 15 euro depending on where you order from and then its 2 euro delivery and that's it

  • there are only like 4 options... and at least two of them are THE SAME OPTION

  • I know it's super late, but around me we have a local food delivery company called Texoma Delivery and out of ALL the delivery companies we've dealt with, as a business, they're the best, DoorDash said they'd advertise us, but we have to have them do it, they haven't even come to take pictures of the food like they promised was one of the perks Though I'm not really surprised

  • Imma just door dash academy sports

  • This is completely different in the uk, whilst the orders are more expensive, there is only a delivery fee, which is anywhere between 1-5 quid, the delivery guy and resturant take most of the profits and the app says if something is out of stock on the app, basically any issue in this video is fixed in uk delivery apps. It seems to be a mainly US thing.

  • dunno in my family we just go to get food once a week or so and never order shit?

  • This 10 year olds channel is amazing!

  • "I justubereateroo dinner"

  • The only time I’ve gotten to use delivery services like this was when I was dating a rich chick.

  • Do not tip in cash. Your driver will see a smaller value when going to accept your order and will skip it. You'll be waiting for your food much longer.

  • 2:08 What happened to me this morning. Fuck DoorDash! They will never see my money again!

  • In my country, food delivery services only cost like 50 cents

  • I got a door dash ad on this

  • Wheatley Wheatley Crab

  • It is madness that it is both very costly and not profitable. Is the problem with these companies that they charge too much or too little? Idk, that's a riddle i can't solve nuro kinda gives me hope. A delivery service that could be much cheaper than having a human do it. Sucks for the drivers, but that's true with all automation. There might even come a world where it's cheaper to have nuro get it than to pay for the gas to move a much bigger vehicle so you can get it yourself